This Return and Refund Policy describes the procedures and guidelines that govern product returns and refund requests for products or services purchased through this website or directly from DevPlanner. By making a purchase, the customer agrees to the terms of this policy.

1 Digital Product Returns

For digital products, such as software or downloads, we accept returns within 30 days after purchase, when the purchased product does not meet specifications or does not function as advertised. In that case, contact us so that we can analyze the situation.

2 Physical Product Returns

For physical products, such as merchandise or printed materials, we accept returns within 14 days after delivery, provided the product is in its original condition and packaging. The customer is responsible for return shipping costs.

3 Service Returns

For services contracted through this website or directly from DevPlanner, the customer can cancel the service in accordance with the terms established in the specific service contract. Cancellations may be subject to fees or penalties.

4 Return Process

To initiate a return, please contact us in writing and provide your order number, reason for return and relevant details. We will respond with detailed instructions on how to proceed.

5 Refund Policy

Refunds will be issued to the original payment method used for the purchase. The refund amount may be subject to deductions for shipping costs, restocking fees or other charges as specified in this policy.

6 Return Costs

The customer is responsible for return shipping costs unless the product is returned due to a defect or outright error on our part. In these cases, we will provide a prepaid shipping label.

7 Deadline for Refund

We will do our best to process refunds as quickly as possible, usually within 15 business days of your return being approved. However, the exact time may vary depending on your payment method and bank policies.

8 Policy Changes

This return and refund policy is subject to periodic review and update. Any changes will be posted on this website.

9 Contact Us

We are committed to ensuring a positive shopping experience for our customers. If you have any questions or need assistance with a return or refund, please contact us through our customer support channels. Our aim is to resolve any issue fairly and efficiently.